Returns & Refunds policy

• Returns & Cancellations Policy

  Thank you for choosing Whalesong Retail! Please note that due to the custom nature of our products, each item is made specifically for you once your order is placed. This means that we are unable to accept returns or cancellations, as every item is crafted uniquely to your request.

  Policy Overview:

  • No Cancellations: Once an order is placed, it immediately enters our production process, which cannot be paused or reversed.

  • No Returns: Since every item is custom-made, we are unable to accept returns or exchanges.

  Order Issues
  If there are any issues with your order, please don’t hesitate to reach out to us. We’re committed to ensuring you have a positive experience with us and are happy to help with any questions or concerns.

  If you have any inquiries, please contact us at eburch@whalesongretail.com. Thank you for supporting our small business and understanding our commitment to custom-crafted quality.

Contact Us

If you have any questions about our Returns and Refunds Policy, please get in touch with us by e-mail eburch@whalesongretail.com