Frequently asked questions

What is Whalesong Retail?

Whalesong Retail is an online shop specializing in Boho Western Minimalist Coastal designs for digital items and print-on-demand products. We focus on creating high-quality, visually stunning designs that seamlessly blend contemporary, vintage, and modern aesthetics. At Whalesong Retail, we are dedicated to offering unique, stylish products that add a touch of creativity and elegance to any space. We aim to inspire and elevate your environment with beautiful, thoughtfully crafted pieces that reflect your style and values.

How can I contact you?

You can reach us at eburch@whalesongretail.com. We are always happy to answer your questions.

What are the care instructions for this item?

For clothing items, please wash them inside out in cold water; do not bleach, dry clean, or iron directly on the design. What are the sizing details? What if it doesn't fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.

Custom and personalized orders?

I appreciate your interest in custom or personalized items at Whalesong Retail! We love creating unique pieces just for you. Whether it's a customized name, custom design, or specific color, we're here to bring your vision to life. To get started, send us the details of what you'd like to personalize, including any preferences for colors, fonts, or styles, and we'll take care of the rest.

If you have any questions, please reach out before placing your order. We're committed to delivering high-quality, carefully crafted items and providing excellent customer service. Custom orders take a little extra time, but we promise the final result will be worth it! We can't wait to create something special just for you!

What is a digital-only print? Do you accept returns or cancellations?

A digital print is only delivered to you via Etsy message. No hard copy print is delivered to your address. The best way to print it is at the local printing shop or online.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image, feel free to contact us for further assistance.

Do you accept returns, exchanges, or alterations after delivery?

Due to the custom nature of the item, we do not accept returns, exchanges, or requests for alterations after delivery. Please communicate any specific requests via our email during the order process. We will only know about a preference or request if you specify it in your email. We will always do our best to accommodate your requests!

Custom and personalized orders?

I appreciate your interest in custom or personalized items at Whalesong Retail! We love creating unique pieces just for you. Whether it's a customized name, custom design, or specific color, we're here to bring your vision to life. To get started, send us the details of what you'd like to personalize, including any preferences for colors, fonts, or styles, and we'll take care of the rest.

If you have any questions, please reach out before placing your order. We're committed to delivering high-quality, carefully crafted items and providing excellent customer service. Custom orders take a little extra time, but we promise the final result will be worth it! We can't wait to create something special just for you!

How do I make sure you match my color theme exactly?

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation before and after placing an order.

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item breaks in shipment, we have insured its value up to $100, and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you want more than $100 in insurance, please let us know when you purchase. Note that when submitting an insurance claim. You MUST have photos of the item and the box/packaging, and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain evidence of disposal. Note that any damage must be reported to our shop within 48 hours of the package arriving**

Do you offer rush production?

All orders will be processed in our standard 3-10 business days. If you need it SOONER, you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

What if my package is delayed/lost in transit or stolen? What if my item is returned to the sender/seller after shipping?

"Whalesong Retail" is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item-- don't hesitate to contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft, you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.

If a sale starts after I place my order, will you refund the difference?

The price paid is the item's price at the time of your order. For example, if the item is in a 10% off sale a week after you order, we do not go back and refund all previous customers that 10% off amount.